In 15 months, 52 patient complaints filed with the Kosovo Medical Chamber
The Kosovo Medical Chamber confirmed it received 52 patient complaints during the past 15 months, largely concerning service quality and staff conduct.
PRISHTINA, April 25, 2026 — The Kosovo Medical Chamber has released data indicating that during the past 15 months it received 52 patient complaints regarding the work of medical staff. According to chamber officials, the complaints relate mainly to diagnosis quality, waiting times at public institutions and the conduct of some staff toward family members.
The number of complaints reflects rising citizen demand for accountability in the health sector, where public trust has been continually tested by negligence cases. Public-health experts estimate, however, that the real level of dissatisfaction is far higher than what is officially reported.
Disciplinary procedures and sanctions
The Medical Chamber has stressed that of the complaints filed, a number have been forwarded to the disciplinary commission, with sanctions ranging from warnings to temporary licence suspension imposed in some cases. Procedures are governed by the professional ethics code and the health law.
Patients frequently face barriers when attempting to file formal complaints, including lack of information about procedures and fear of retaliation during future visits. Patient-rights organisations are calling for the creation of a specialised health ombudsperson.
Representatives of the Medical Chamber stressed that “each complaint is taken seriously and processed according to the rules,” adding that transparency and accountability are prerequisites for advancing the health system.
The private health sector has expanded steadily in Kosovo, with citizens increasingly turning to private clinics for treatments that require months of waiting in the public system. This shift further burdens lower-income families financially.
The Ministry of Health has announced work on a new strategy involving digitisation of medical records and a unified appointment-booking system, while the Medical Chamber will publish its full annual report in June.
Source: Telegrafi.